https://pavandave.com/tags/work/ Recent content in work on Pavan Davé Hugo en Wed, 17 Sep 2025 https://pavandave.com/posts/lab-hard-drive-failure/ Thu, 30 Jul 2026 Pavan Davé https://pavandave.com/posts/lab-hard-drive-failure/ A home lab hard drive failure turns into a troubleshooting story about wrong assumptions, false victories, and whether cloud backup or a dedicated NAS actually wins on cost. https://pavandave.com/posts/serverless-project/ Tue, 09 Dec 2025 Pavan Davé https://pavandave.com/posts/serverless-project/ A side project that finally pushed me from quick-and-dirty Lambda scripts to real Infrastructure-as-Code with the Serverless Framework — cookies, cold starts, and CORS included. https://pavandave.com/posts/exchange-2025/ Wed, 17 Sep 2025 Pavan Davé https://pavandave.com/posts/exchange-2025/ Winning Contact Center Solutions Architect of the Year at Presidio Exchange, and the story behind my VP's digital avatar talking about bourbon on stage. https://pavandave.com/posts/smarthome-dashboard/ Fri, 01 Aug 2025 Pavan Davé https://pavandave.com/posts/smarthome-dashboard/ A look at my home automation dashboard built with Bubble Cards, and the decade-long journey from SmartThings and Hue to Home Assistant. https://pavandave.com/posts/home-network-update/ Sun, 06 Oct 2024 Pavan Davé https://pavandave.com/posts/home-network-update/ My UDMP died mid-meeting with zero warning — the emergency swap to a UDMP-SE and being back online by lunch, thanks to a week-old backup. https://pavandave.com/posts/span-code/ Mon, 23 Sep 2024 Pavan Davé https://pavandave.com/posts/span-code/ How a reverse-engineered SPAN Panel API call turned into my first real open-source contribution to a Home Assistant integration. https://pavandave.com/posts/exchange-2024/ Wed, 04 Sep 2024 Pavan Davé https://pavandave.com/posts/exchange-2024/ A quick note on winning Presidio's Contact Center Presales Innovation Award for FY24, and the topic-analysis and IVA work behind it. https://pavandave.com/posts/travel-with-kids/ Fri, 02 Aug 2024 Pavan Davé https://pavandave.com/posts/travel-with-kids/ Everything I pack and set up to make traveling with young kids survivable — gear, gadgets, and a hotel-room routine that takes under 10 minutes. https://pavandave.com/posts/overdue-update/ Thu, 01 Aug 2024 Pavan Davé https://pavandave.com/posts/overdue-update/ A short update after a brief silence, plus the running list of things I want to write about next. https://pavandave.com/posts/twilio-flex-with-email-integration/ Fri, 09 Oct 2020 Pavan Davé https://pavandave.com/posts/twilio-flex-with-email-integration/ Tired of waiting for native email support in Twilio Flex, so I rolled up my sleeves and built it myself with SendGrid, Task Router, and MongoDB. https://pavandave.com/posts/call-center-with-twilio-sms/ Sat, 25 Jul 2020 Pavan Davé https://pavandave.com/posts/call-center-with-twilio-sms/ Building native SMS into Cisco's CVP with the Twilio Java SDK, then rebuilding the whole thing in UCCX because a colleague asked, 'can you do this with UCCX?' https://pavandave.com/posts/ucce-bulk-call-type-mapping/ Fri, 08 May 2020 Pavan Davé https://pavandave.com/posts/ucce-bulk-call-type-mapping/ An unsupported, lab-only trick for bulk-mapping dialed numbers to call types in UCCE. https://pavandave.com/posts/home-network-refresh/ Wed, 08 Apr 2020 Pavan Davé https://pavandave.com/posts/home-network-refresh/ Ditching pricey Meraki licensing for a full Ubiquiti home network build — APs, PoE switches, and cameras included. https://pavandave.com/posts/hello-world/ Sun, 05 Apr 2020 Pavan Davé https://pavandave.com/posts/hello-world/ The obligatory hello world post — moving this site off old hosting and onto a Hugo static site in the cloud. https://pavandave.com/posts/lab-server/ Thu, 02 Apr 2020 Pavan Davé https://pavandave.com/posts/lab-server/ The story of my first PC build from scratch — a home lab server for testing Cisco Contact Center solutions and features that pushed it to the limit. https://pavandave.com/about/ Wed, 01 Apr 2020 Pavan Davé https://pavandave.com/about/ A little bit about Pavan Davé, a Customer Experience Solutions Architect solving challenges using the latest technology and driving tangible business results. https://pavandave.com/posts/cisco-articles/ Wed, 01 Apr 2020 Pavan Davé https://pavandave.com/posts/cisco-articles/ A roundup of the Cisco.com articles I published while at Cisco — from SPAN-based silent monitoring to getting Okta SSO working with contact center components before it was officially supported. https://pavandave.com/contact-card/ Mon, 01 Jan 0001 Pavan Davé https://pavandave.com/contact-card/ Contact information for Pavan Davé, Contact Center Solutions Architect at Presidio — download my vCard or connect on LinkedIn.